Privacy Policy

Last updated: 17 September 2026

This privacy policy explains how the National Council for Lay Associations (NCLA) uses and protects personal information provided through this website or in correspondence with us.

Who is responsible for your information?

NCLA is responsible for the personal information described in this policy. Questions about privacy or requests concerning your information can be sent to communications@ncla.org.

Information we collect

We may collect your name, email address, subject and message when you use our contact form or contact an NCLA officer. We may also hold contact details supplied by member associations, representatives and people attending NCLA meetings or events.

Our website and hosting provider may record limited technical information, such as an IP address, browser type, requested pages and the date and time of a request, for security, troubleshooting and reliable operation.

How we use information

We use personal information to respond to enquiries, administer NCLA activities and relationships, organise meetings and events, maintain website security and meet legal or governance obligations.

We normally rely on NCLA’s legitimate interests in operating the Council and communicating with members and visitors. We may also use information where you have given consent, where it is needed to provide something you requested, or where the law requires us to do so.

Who we share information with

Information is available only to authorised NCLA officers and trusted service providers where it is needed for these purposes. Providers may include our website host, website software and form providers, and email services. We may also disclose information where required by law or to obtain professional advice. NCLA does not sell personal information.

Some service providers may process information outside the United Kingdom. Where this happens, we expect appropriate legal and contractual safeguards to be used.

How long we keep information

We keep information only for as long as it is reasonably needed for the purpose for which it was collected, including responding to an enquiry, maintaining appropriate NCLA records, resolving a dispute or meeting legal obligations. Records are reviewed periodically and securely deleted when no longer required.

Your rights

Depending on the circumstances, you may ask for a copy of your information, ask us to correct or delete it, restrict its use, object to its use, or ask for it to be transferred. Where processing is based on consent, you may withdraw that consent at any time.

To exercise a right, email communications@ncla.org. You may also complain to the Information Commissioner’s Office.

Security and other websites

We take reasonable technical and organisational steps to protect personal information. This website contains links to other organisations; their websites and privacy practices are outside NCLA’s control.

Cookies and changes to this policy

Our use of cookies is explained in our Cookie Policy & Preferences. We will review this policy when the website or our handling of personal information changes and will update the date shown above.